New Patient Agreement
Routine appointments:
For routine GP consultations, I can:
- Phone from 8.30am for on-the-day appointments (telephone or face-to-face)
- Book up to three days in advance for a pre-bookable face-to-face appointment
- These appointments are limited and are available between 8.30-9.00am
- Book up to one week in advance for 7.30-8.30am extended-hours telephone appointments
There is a limit to the appointments available each day and I am aware that I may need to call back.
The appointment system is subject to change.
I will only request an emergency appointment for a medical condition that I feel requires urgent treatment that same day.
To ensure I am directed to the correct Health Care Professional the staff may ask me for some brief details for the reason for my call.
Late attendance and failure to attend:
I agree to attend on time for all appointments that I book with the practice and cancel any that I cannot attend.
I acknowledge that if I arrive late for an appointment or fail to answer for my telephone consultation, I may be asked to rebook for another time. I acknowledge that if I fail to attend or answer for 3 appointments the Practice may remove me from the List.
Home Visits
I accept that Home Visits are only for housebound patients or palliative patients who cannot attend the GP surgery. Home Visits should be requested before 10.30am.
Prescriptions
I agree to request any repeat prescriptions two full working days before collection. It is my responsibility to ensure I have sufficient medication and I need to store this safely and securely. Any medication requested that is not on my reorder slip is called a ‘special request’ and is not guaranteed.
Diazepam/Opioid/Controlled Drug Prescribing
The Practice is committed to a reduction programme for patients prescribed Diazepam, Sleeping Tablets, Opioid drugs eg Co-Codamol 30/500 and Controlled Drugs eg Pregabalin.
I accept that if I am on this medication I will require a medication review and this medication may be reduced or stopped.
Zero Tolerance Policy
I accept that all staff and GPs have a right to come to work without being subjected to aggressive behaviour. The Practice has the right to remove me from the Practice List if my behaviour is deemed unacceptable.
A copy of the Practice Unacceptable Actions Policy and Zero Tolerance Policy can be found on our website or by asking at the Practice reception.
Messaging service
I consent to the practice contacting me by messaging service to the phone number registered on my file. I will update the Practice if I change my number.
Online Access
I am aware I can request to register for online access which will enable me to request my repeat medication.
Chaperones
I am aware that I can request a chaperone during consultations. I will advise the clinician prior to the start of the consultation if I wish a chaperone. The clinician may also request that a chaperone is present.
