Non-urgent advice: Non-NHS Services

Please do not make appointments for Non-NHS Services.The reception staff will be happy to take details or forms and discuss these with the relevant GP.  Fees charged can be found on our Non-NHS Services page. 

We do not provide the following Non-NHS services:

Housing Letters, Fitness to Fly, Seatbelt Exemption, Passport Application Counter-Signing or Firearms Certificates.

Can another health professional help?

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help. Please click on the links below for further information.

We receive over 150 requests per day for consultations. Please give Reception sufficient details to allow clinicians to prioritise calls. The Receptionist may also redirect you to another more appropriate Health Care Professional instead.

Telephone access in the morning

As we operate a mostly on the day consultation system, the lines are very busy between 8:30am and 9:30am. We have 5 lines operating at these times and will continue to monitor the telephone lines.  

If you are not telephoning for a consultation, you may prefer to phone out-with these times.

We have a dedicated prescription line: 0141 531 8177 (temporary suspension) or register for online prescription service.

Extended Hours

To assist patients who are working, or patients who require to book in advance, we offer pre-booked early morning telephone consultations.

The patient must be able to receive a call between 7:30am and 8:30am. Unfortunately we cannot guarantee a GP of your choice. 

Training practice

We are a training practice. As part of ongoing training, we may need to ask patients to complete questionnaires, participate in video consultations or allow medical students to be present during consultations.

We hope that you will co-operate and help us. If your help is required you will be informed prior to your consultation. If you would prefer not to participate, your wishes will be respected and this will not affect the care that you receive.

Cancelling or changing an appointment

Cancel your appointment:

  • Phone us on during opening hours on 0141 531 8170
  • If you are late for an appointment you will likely be asked to re-book

Routine vaccinations

Vaccinations help protect you and your family from many infectious diseases. Vaccination schedules are now arranged directly by the local health-board.

You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. NHS Greater Glasgow & Clyde health board will invite you when you become eligible.

You may be invited to a different location to Easterhouse Health Centre

Your appointment

However you choose to contact us, consultations are patient choice, either:

  • By telephone
  • Face to face at the surgery

Appointments by phone can be more flexible, but GPs may still request that you are seen in person for a complete examination or assessment.

If you need help with your appointment

Please tell us:

  • If you need an interpreter
  • If you have any access or communication needs

If you need help when we are closed

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental-health emergency. This is when someone is seriously ill & life is at risk.

Home visits

We offer home-visits only to our palliative or house-bound patients, who are unable to attend the practice.

All other patients are expected to attend the practice for face-to-face consultations.

Home-visit requests should be made before 10:30am, where possible

Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs, particularly when intimate examinations are advisable – these will only be carried out with your consent and you will be offered a chaperone to be present during the examination, if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 


If you require an interpreter to attend with you when you see your Healthcare Professional, please notify the receptionist and this will be arranged.

Intimate Examinations

As part of your medical care, a doctor or healthcare professional may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas.

We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary
  • We will explain what the examination will involve
  • We will obtain your permission before carrying out this examination
  • You will be offered a chaperone
  • At all times, we will respect your privacy during the examination

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc. are not performed by the practice.

These examinations do not form part of NHS Services and can instead be completed by a private medical service.